Hotel a Highland Springs

“There were repairs made to the wall inside the room. Plaster was all over the wall and carpet. The bathroom had clean towels, but the tub was not clean. Used soap and hair still in the tub, on the shower wall and floor beside the toilet. Even saw a large bed bug crawling on the pillow on the bed.”

“Very nice large room. Breakfast ends promptly at 9:30 so make sure if you want to eat you get there early”

“The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a "behavior" model for all Best Western employees. I will stay at this property again because of this impressive person.”

“Second time we are staying at this hotel and there is no surprise. Smooth check in, nice bedrooms, good breakfast.”

“Nice hotel”

“while the staff was very helpful, some things cannot be fixed. The assissted room shower curtain is way above the shower bottom. thus water all over the floor. The handle on the hand held shower was broken off and missing. I reported but nothing was done. Being HOH, I need closed captions. Our TV had none and no could fix it. So, all in all, we will not be stating there again.”

“Ottimo Hotel di transito.”

“This is an absolutely gorgeous, wonderful historic inn in Richmond. We booked this hotel at the last minute without knowing anything about it, and we were blown away by how charming and beautiful it is. The interior courtyard was like a secret garden in the city. There's even a friendly hotel cat. We'll be back, and I've already recommended it to several friends.”

“check in and breakfast”

“saw cockroaches”

“My stay at this inn was excellent. Plenty of easy parking with good lighting and safe feeling. Check in service was super fast and friendly. Front desk, and all staff were very pleasant, smiled and polite. Room cleaned well, and all amenities worked well. Nice TV and beds comfortable. A very comfortable night stay with 2 small dogs in tow. ”

“Staff, clean facility, breakfast and coffee availability”

“Very plain accommodations. The room was clean. No breakfast.”

“It was a wonderful stay all the way around. I will definitely be staying there again.. I highly recommend this hotel”

“The room was clean and had a beautiful view of the property! easy to access and the staff were friendly!”

“Bedbug was in my bed”

“Clean, quiet, and friendly, with comfortable mattresses and plenty of parking for our trailer. The owners and staff warmly welcomed us back for our second stay, and one staff member even offered to bake us cookies! Breakfast was plentiful and varied, though it featured the same eggs, sausage, biscuits, and gravy each day. There was also plenty of cereal, yogurt, waffles, a small selection of fruit, a juice machine, a few baked goods, and a fancy coffee machine that’s excellent when it’s not...